Refund Policy

Last updated: 4 October 2026

1. Fourthwall handles purchases and refunds

Our shop at shop.woof.mom sells physical merchandise and digital downloads through Fourthwall. Fourthwall is the seller and merchant of record, handling checkout, payments and approved refunds. Its purchase terms and applicable consumer rights govern your order.

2. Physical products

For made-to-order merchandise fulfilled by Fourthwall, its standard policy does not accept returns or exchanges for a change of mind or a size you selected incorrectly. This does not override statutory withdrawal rights.

If an item arrives damaged, has a print defect, or is the wrong item or size sent by the fulfilment partner, report it within 30 days of delivery. Include your order number and clear photos showing the problem and, where relevant, the size label. Fourthwall reviews the issue and arranges the appropriate replacement or refund.

For a missing delivery, contact the support address in your order confirmation with your order number. Do not send an item back without return instructions.

3. Digital products

Woof Life is a digital-download bundle. Fourthwall’s standard cancellation window for digital products is 30 days from purchase if the product has not been downloaded. Use the order-management link in your confirmation email, or contact support for help.

After download, that standard cancellation option no longer applies. If your file is missing, broken or does not match its description, email hello@woof.mom with your order number and a description of the issue. We will help resolve it and coordinate any appropriate refund through Fourthwall. We do not offer a separate blanket money-back guarantee.

4. Cancellations and refund processing

For physical orders, use the order-management link promptly; cancellation availability depends on the product and production status. The options shown on your order page explain what is available. Approved refunds go through Fourthwall to the original payment method; the time to appear depends on your payment provider and bank.

5. Your consumer rights

Nothing here limits mandatory consumer rights, including remedies for faulty or non-conforming goods or digital content. Eligible EU, EEA and UK consumers may have 14-day withdrawal rights for physical goods, subject to legal exceptions. Made-to-order goods are not automatically exempt merely because they are printed after purchase.

For digital content, losing a statutory withdrawal right requires the legally required express consent to immediate delivery and acknowledgement of that loss. A download alone is not sufficient. Use any applicable withdrawal option Fourthwall provides on your order page.

6. Fourthwall’s policies

Read Fourthwall’s returns and quality policy, cancellation and refund guidance, and the terms displayed at checkout. This page does not replace those terms or restrict Fourthwall’s ability to resolve an order under its policies or applicable law.

7. Questions

Email hello@woof.mom. We usually respond within 24 hours. You can also use the support details in your Fourthwall order confirmation. See our Support page.